Shipping Policy

Last updated: 12 August 2026

This Shipping Policy applies to orders placed through gluecklich.it. It forms part of our Terms of Service.

  1. ORDER PROCESSING

We endeavour to pack and dispatch orders within 24 hours after the order has been accepted and payment has been authorised.

Orders are not normally processed or dispatched on weekends or public holidays. During particularly busy periods, processing may take longer.

Body care products are packaged with care and securely prepared for transport.

  1. SHIPPING DESTINATIONS

We ship internationally to the countries and regions available for selection during checkout.

Shipping may not be available to every country, region or address. The available shipping methods, final shipping costs and estimated delivery times are displayed during checkout before the order is submitted.

  1. SHIPPING COSTS AND ESTIMATED DELIVERY TIMES

European Union

Orders with a value below €150:
Shipping cost: €15

Orders with a value of €150 or more:
Free shipping

Estimated delivery time after dispatch:
2–4 working days

United Kingdom and Switzerland

Orders with a value below €250:
Shipping cost: €30

Orders with a value of €250 or more:
Shipping cost: €45

Estimated delivery time after dispatch:
3–5 working days

Other international destinations

Orders with a value below €250:
Shipping cost: €30

Orders with a value of €250 or more:
Shipping cost: €55

Estimated delivery time after dispatch:
5–7 working days

The shipping costs displayed during checkout apply to the order.

  1. DELIVERY TIMES

All delivery times are estimates calculated from the date of dispatch and are not guaranteed unless expressly agreed otherwise.

Delivery may take longer due to customs procedures, public holidays, severe weather, transport disruptions, particularly busy periods or circumstances outside our reasonable control.

For consumer orders, we will deliver the goods without undue delay and, unless another delivery period has been expressly agreed, no later than 30 days after conclusion of the contract, in accordance with applicable consumer law.

If we become aware of a significant delay, we will inform you using the contact details provided with the order.

  1. CUSTOMS, DUTIES AND TAXES

Orders delivered outside the European Union may be subject to import VAT, customs duties, customs-clearance fees or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping cost and must be paid by the customer.

The customer is responsible for providing any information or documentation reasonably required for customs clearance. Customs procedures may delay delivery.

  1. DELIVERY AND TRANSFER OF RISK

Please ensure that the delivery address and contact information provided with the order are complete and accurate.

For consumer orders, the risk of loss of or damage to the goods passes to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the goods.

If the customer independently appoints a carrier that was not offered by us, risk passes to the customer when the goods are handed over to that carrier, as provided by applicable law.

We are not responsible for delays or additional costs caused by an incorrect or incomplete delivery address supplied by the customer. If a parcel is returned to us following an unsuccessful delivery caused by incorrect information or a failure to accept delivery, we may request payment of the reasonable cost of reshipping it.

  1. BUSINESS ORDERS

Business-to-business orders and the corresponding shipping arrangements are handled separately. Businesses may contact us by email at info@gluecklich.it.

  1. CONTACT

For questions concerning shipping or an existing order, please contact:

GLUECKLICH OHG DES CHRISTOPH STEINER & CO.
Piazza Municipio 11
39057 Appiano sulla Strada del Vino (BZ)
Italy

Email: info@gluecklich.it
Telephone: +39 0471 974989