Privacy policy

Last updated: 03.12.2025

This Privacy Policy describes how Glücklich S.r.l. (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase on gluecklich.it, in compliance with the EU General Data Protection Regulation (GDPR – Regulation EU 2016/679) and applicable Italian data protection law.

By using our website or providing us with your personal data, you agree to the practices described in this Privacy Policy.

1. Data Controller

The Data Controller is:

Glücklich S.r.l.
Piazza Municipio 11–12
39057 Appiano (BZ), Italy
Email: info@gluecklich.it
Tel: +39 0471 974989

2. Personal Data We Collect

We collect the following categories of personal data:

a. Information you provide directly

  • Name and surname

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by payment providers; we do not store full card numbers)

  • Account login details (if you create an account)

  • Messages sent via contact forms or customer service

b. Automatically collected information

When you visit our website, we automatically collect:

  • IP address

  • Device information (browser, operating system, device type)

  • Cookies and browsing behavior

  • Referring URLs and pages visited

c. Information from third parties

  • Payment processors (Stripe, PayPal, Shopify Payments)

  • Shipping partners

  • Social media platforms (if you interact with our profiles)

3. Purpose and Legal Basis for Processing

We process your data for the following purposes:

a. To manage and fulfill your orders

Legal basis: Contract performance (Art. 6(1)(b) GDPR)

b. To provide customer support and communication

Legal basis: Legitimate interest (Art. 6(1)(f) GDPR) or Contract performance

c. To manage your account (if applicable)

Legal basis: Contract performance

d. For marketing communications (newsletter, promotions)

Legal basis: Consent (Art. 6(1)(a) GDPR)
You may unsubscribe at any time.

e. To improve our website and service (analytics, performance monitoring)

Legal basis: Legitimate interest

f. Fraud prevention and security

Legal basis: Legitimate interest and Legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Analyze traffic and performance

  • Personalize content and marketing

You may manage cookie preferences through your browser settings or via our cookie banner.

For details, see our Cookie Policy.

5. Sharing of Personal Data

We share personal data only with trusted third parties necessary to operate our business, including:

  • Shopify (e-commerce platform)

  • Payment providers (Shopify Payments, Stripe, PayPal)

  • Shipping and logistics companies

  • Marketing and analytics tools (Meta, Google Analytics, Klaviyo—if used)

  • Professional service providers (IT support, legal advisors)

These third parties act as Data Processors under GDPR and operate according to strict contractual obligations.

We do not sell personal data.

6. International Data Transfers

Some service providers may process data outside the EU/EEA.
In such cases, we ensure:

  • Adequacy decisions by the European Commission, or

  • Standard Contractual Clauses (SCCs), plus additional safeguards

Your data remains protected according to GDPR standards.

7. Data Retention

We store personal data only as long as necessary for the purposes listed above:

  • Order data: 10 years (legal obligation for accounting)

  • Customer account: until user deletion

  • Marketing communications: until you withdraw consent

  • Website analytics: as per cookie expiration or anonymization

When data is no longer needed, it is securely deleted or anonymized.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of access

  • Right to rectification

  • Right to erasure (“right to be forgotten”)

  • Right to restriction of processing

  • Right to data portability

  • Right to object to processing (including marketing)

  • Right to withdraw consent at any time

  • Right to lodge a complaint with:

Garante per la Protezione dei Dati Personali
www.garanteprivacy.it

To exercise your rights, contact us at: info@gluecklich.it

9. Data Security

We implement technical and organizational measures to protect your data, including:

  • SSL/HTTPS encryption

  • Access control mechanisms

  • Secure payment gateways

  • Regular security reviews

Despite these measures, no system is 100% secure, and we encourage users to protect their login information.

10. Minors

Our website is not intended for individuals under 16 years of age.
We do not knowingly collect personal data from minors.
If you believe data was collected inadvertently, contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of our website constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us at:

Glücklich S.r.l.
Piazza Municipio 11–12
39057 Appiano (BZ), Italy
Email: info@gluecklich.it
Phone: +39 0471 974989